Return Policy

At XSTO ,we want you to be completely satisfied with your purchase. If for any reason you are not, you may return your wheelchair within 15 days of delivery, subject to the following conditions:

1. Eligibility

The item must be returned in its original condition, free of damage, and with all original packaging, manuals, and accessories.
Proof of purchase (receipt or order confirmation) is required.

2. Non-Returnable Items

Customized or specially ordered products.
Products that show signs of misuse, damage, or alterations.
Any item returned after 15 days from delivery.

3. Return Process

Contact our Customer Service team at [phone/email] within 15 days of delivery to request a return authorization.
Once authorized, you will receive instructions on how to ship the product back.
The customer is responsible for return shipping costs unless the product was defective or sent in error.

4. Refunds

Refunds will be issued to the original payment method within 7–10 business days after the returned product is inspected and approved.
Shipping and handling fees are non-refundable.

5. Exchanges

Exchanges may be available if the product is returned within the 15-day window and meets the eligibility criteria